Frequently asked questions
Questions you might have
Browse answers to common questions about NevTan Sign, grouped by topic.
General
What is Nevtan Sign?
Nevtan Sign is a secure electronic signature and document workflow platform that allows businesses and individuals to send, sign, track, and manage agreements online.
Is Nevtan Sign legally binding?
Yes. Electronic signatures created through Nevtan Sign are designed to support applicable electronic signature laws and regulations, including the ESIGN Act, UETA, and equivalent legislation in jurisdictions around the world. Customers remain responsible for ensuring their use of electronic signatures complies with laws applicable to their specific industry and location.
Who uses Nevtan Sign?
Nevtan Sign is used across a wide range of industries and team sizes, including real estate professionals, construction companies, human resources teams, legal firms, financial institutions, insurance organizations, technology companies, iGaming operators and gaming businesses, government agencies, and small businesses and enterprise organizations.
Can I sign documents from my phone?
Yes. Documents can be signed from desktops, tablets, and mobile devices without requiring any special software or app installation.
Do recipients need a Nevtan Sign account?
No. Recipients can review and sign documents through a secure signing link without creating an account, unless the sender requires account-based authentication.
Electronic Signatures
What types of documents can be signed?
Nevtan Sign supports a wide range of document types, including contracts and NDAs, employment and onboarding agreements, purchase and lease agreements, vendor and supplier agreements, change orders, consent and authorization forms, and internal approvals and sign-offs.
Can multiple people sign the same document?
Yes. Nevtan Sign supports multi-signer workflows within a single document.
Can signatures be collected in a specific order?
Yes. Sequential signing workflows can be configured so each signer receives the document only after the previous signer has completed their action.
Can multiple people sign at the same time?
Yes. Parallel signing workflows allow multiple signers to receive and complete a document simultaneously, without a defined order.
Can a recipient decline to sign?
Yes. Recipients may decline a signing request. The sender is notified automatically when a document is declined.
Security & Trust
Is my data encrypted?
Yes. Nevtan Sign uses encryption in transit and encryption at rest to protect customer data.
Where is customer data stored?
Customer data is stored in secure cloud infrastructure. Storage locations may vary based on deployment and service configuration.
Does Nevtan Sign maintain audit trails?
Yes. Comprehensive audit records are maintained for every document, tracking delivery, viewing, signing, and completion events throughout the document lifecycle.
Can a document be modified after it has been signed?
Completed documents are protected using tamper-evident mechanisms designed to detect any unauthorized modifications after signing.
Does Nevtan Sign offer two-factor authentication?
Authentication options vary by plan. Additional security controls, including multi-factor authentication, may be available for business and enterprise customers.
Privacy
Who owns the documents I upload?
You retain ownership of your documents and content. Nevtan receives only the limited rights necessary to provide and operate the Services on your behalf.
Does Nevtan access or read my documents?
Nevtan personnel do not routinely access customer documents. Access may occur only when necessary to provide support, investigate security issues, or comply with legal obligations. All access is subject to internal controls and authorization requirements.
Does Nevtan sell customer data?
No. Nevtan does not sell customer data.
Will my documents be used to train AI models?
No. Customer documents, contracts, signatures, and uploaded content are not used to train public AI models without explicit customer authorization. See our AI & Data Usage Policy for full details.
Features
Can I create reusable templates?
Yes. Templates allow frequently used documents to be reused without rebuilding workflows each time, saving time and ensuring consistency.
Can I save commonly used fields and signer roles?
Yes. Templates can include preconfigured fields, signer roles, and workflow settings.
Can I send documents to a large number of recipients at once?
Yes. Bulk sending capabilities may be available depending on your subscription plan.
Can I automate document workflows?
Yes. Nevtan Sign supports workflow automation and approval routing to streamline document processes across teams and organizations.
Can I set expiration dates on signing requests?
Yes. Senders can configure expiration dates and automated reminder schedules for pending signature requests.
Integrations & API
Does Nevtan Sign provide an API?
Yes. Developers can integrate electronic signature functionality directly into websites, applications, and business processes through the Nevtan Sign API.
Can Nevtan Sign integrate with CRM, HR, or ERP systems?
Integration capabilities vary by plan and may include CRM, HR, ERP, cloud storage, and workflow platforms. Contact our team for specific integration availability.
Does Nevtan Sign support Single Sign-On (SSO)?
SSO options may be available for business and enterprise customers. Contact sales for details.
Billing & Pricing
Is there a free plan or free trial?
Nevtan Sign may offer free plans, free trials, or promotional access depending on current offerings. Please visit the Pricing page for current details.
Can I cancel my subscription?
Yes. Customers may cancel subscriptions in accordance with the Terms of Service and applicable billing terms.
Do subscriptions renew automatically?
Unless otherwise specified, paid subscriptions renew automatically at the end of each billing period.
Do you offer annual billing?
Yes. Annual billing options may be available and may include discounted pricing compared to monthly plans.
Enterprise
Do you offer enterprise plans?
Yes. Enterprise plans may include advanced security controls, compliance features, workflow automation, integrations, API access, and dedicated support options.
Can we sign a Data Processing Addendum (DPA)?
Yes. A Data Processing Addendum is available for customers requiring formal privacy and data protection commitments. Contact our legal team for details.
Do you provide a Subprocessor List?
Yes. A current Subprocessor List is available through our Trust Center.
Do you offer custom contracts?
Enterprise customers may contact our sales team to discuss contractual requirements and custom terms.
Can Nevtan Sign support regulated industries?
Many regulated organizations use electronic signatures successfully. Customers remain responsible for determining whether the Services meet their specific compliance requirements. Our team is available to assist with compliance questions.
AI Features
Does Nevtan Sign use artificial intelligence?
Nevtan Sign may offer AI-powered capabilities such as document summarization, information extraction, workflow recommendations, and intelligent search. AI feature availability varies by plan.
Can AI features be disabled?
Where available, organizations can configure AI-related settings according to their operational requirements.
Is AI-generated content always accurate?
No. AI outputs should always be reviewed and verified before use. Nevtan Sign does not guarantee the accuracy of AI-generated content.
Support
How do I contact support?
Our support team is reachable through email support, the support portal, contact forms, and live chat (where available).
What are your support hours?
Support availability varies by subscription plan. Please refer to your subscription or support agreement for details.
How do I report a security vulnerability?
Security concerns can be reported directly to our security team at security@nevtan.com. We encourage responsible disclosure and will investigate all legitimate reports.
Still have questions?
If your question isn't answered here, our team is ready to help.
Sales
sales@nevtan.comSupport
support@nevtan.comSecurity
security@nevtan.comPrivacy
privacy@nevtan.comLegal
legal@nevtan.com