Service Agreement
Defines scope, SLAs, IP, and payment for ongoing or project-based services.
Services
B2B
~ 6–10 minutes
Description
Covers deliverables, rates, acceptance, IP ownership, confidentiality, and liability for a services engagement.
Details
Use Cases
- Consulting
- Managed Services
- Maintenance & Support
Parties
- Service Provider
- Client
Required Signers
- Authorized Signatory (Provider)
- Authorized Signatory (Client)
Typical Fields
- Scope of Work
- Service Levels
- Fees & Expenses
- IP Ownership
- Confidentiality
Key Clauses
- Change management
- Acceptance
- Indemnity
- Limitation of liability
Workflow
- Prepare: Attach SOW/SLA; confirm acceptance criteria.
- Send: Route to both parties.
- Sign: Execute.
- Post-sign: Start services; set billing cadence.
Attachments
- Exhibit: SOW
- SLA
Tags
- Services
- B2B
Compliance Notes
- Be explicit on acceptance and IP to avoid disputes.
Estimated time
6–10 minutes
Typical roles
R
S
Service Provider, Client
Metadata
Category
Services
Template ID
service-agreement